Evaluation Glossary

Total Quality Management (TQM)

A term first used to describe a management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer satisfaction. TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they work.


American Society for Quality. Quality Glossary. (http://asq.org/)

Related Terms

Continual Quality Improvement (CQI)
Total Quality Improvement